Inside our handoff packet
Inside our handoff packet.
What every placed family receives the moment they walk in, so you know the experience your client is getting before they get it.
When a family you’ve placed walks into one of our homes, what do they actually find? Not a brochure answer. The real, tactile experience. This is that list. Every item below is what we prepare for every stay, every time.
We wrote this for coordinators and adjusters who want to know what their client is walking into. No surprises for the family means no surprises for you.
The door opens without you
There is no key handoff. No lockbox. No meeting in a parking lot. Every home uses a keyless smart lock with a temporary code programmed just for that stay. The family receives their code before arrival, types it on the keypad, and walks in. The code expires automatically on checkout day.
This means the family arrives on their schedule, not ours. Late flight, early morning, middle of the afternoon. Doesn’t matter. The door is ready when they are.
What’s on the counter
The first thing they see is a welcome note. It’s not a manual. It’s a single page with the five things someone needs in the first ten minutes:
- Our direct cell number: text or call, anytime
- The closest urgent care address
- The closest grocery store
- The trash pickup schedule
- A handwritten welcome line
The Wi-Fi network name and password are posted separately in large type, on the refrigerator or kitchen counter. Hard to miss.
Good to know
This is a home, not a hotel.
No front desk. No daily housekeeping. No room service. The family is renting an entire private home. We handle everything before they arrive and are a text away during the stay, but the house is theirs.
What’s stocked
We prepare our homes so nobody needs a grocery run on arrival night. Here’s what’s waiting:
Kitchen
Coffee, filters, dish soap, sponge, paper towels, trash bags, salt, oil, basic cookware and utensils. Plus a small bag of groceries for the first morning.
Bathrooms
Fresh towels, hand soap, toilet paper (extra rolls under the sink), a hair dryer.
Bedrooms
Clean linens, extra blankets in the closet, hangers, a few empty drawers.
Laundry
Washer, dryer, detergent, dryer sheets. Ready to use from day one.
The house is climate-controlled on arrival
Before anyone walks in, the thermostat is set to a comfortable temperature, every light is on, and the home has been open and aired. Nobody arrives to a dark, stuffy house.
After move-in: the day-three check-in
Three days after the family settles in, we send one text. A quick check: is everything working, do you need anything, is the house comfortable? Easy to ignore if all is well. Easy to reply to if something’s off.
Beyond that, they have our direct cell number, not a call center, not a help desk. One number, fast response.
For insurance placements
The family never sees an invoice.
We bill the carrier directly. Weekly or monthly, same line items, same format, every cycle. The family focuses on getting their life back together. The paperwork stays between us and the adjuster.
Checkout is three steps
When the stay ends, there’s no inspection, no key return, no checkout meeting. The family does three things:
- Load the dishwasher and start it
- Take out the trash
- Lock the door behind them
The door code expires automatically. We handle the rest.
A great placement doesn’t need a ceremony. It needs a working door code, a comfortable house, and the confidence that someone is paying attention. House rule, RoGi Properties
See the actual handbook
Each property has its own public rental handbook with Wi-Fi, appliance notes, neighborhood tips, and checkout reminders. Here are the three booking properties: