A coordinator

A coordinator’s most common questions.

The same eight questions come up on nearly every placement call. Here they are, answered plainly, so you can skip the back-and-forth and get a family housed.

Whether it’s your first placement with us or your fifteenth, the conversation usually starts the same way. You have a displaced family or a relocating employee. You need a home, not a hotel. And before you send the referral, you want to know exactly how this works. These are the questions that come up on almost every call, so we wrote them down.

How fast can you turn a property?

It depends on current availability, but we’ve placed families within twenty-four hours of the first call. Our homes are kept move-in ready between guests, linens stocked, utilities on, smart locks programmed. When a home is open and the family details match, same-day placement is realistic. You send us the claim details, we come back with matching homes and a direct-bill quote, and the family walks in with a door code. If you want to see exactly how the timeline works from your end, our coordinator field guide walks through the full process step by step.

How does billing work?

We bill the carrier or corporate account directly. The displaced family never sees an invoice, never fronts rent, and never chases a reimbursement. We have our W-9 and ACORD certificate of insurance on file, ready to attach the moment you need them. No follow-up email, no waiting on accounting. The coordinator field guide covers the full vendor packet and what we send with every quote.

What’s your minimum stay?

Our homes are designed for mid-term stays, weeks to months, not nightly hotel-style bookings. That said, every placement is different. Insurance displacement might run thirty days or six months depending on the scope of repairs. Corporate assignments vary by project. We don’t force a rigid lease term. We match the stay to the situation and handle extensions without re-listing or re-pricing.

Are pets allowed?

Yes. Several of our properties are pet-friendly, and dogs are welcome at most homes. We just need advance notice, type, weight, and how many, so we can match the right property. Some homes have fenced yards that are perfect for families with dogs. If you want to see how we handle pets at the property level, we cover that in detail across our individual property listings.

What if the stay needs to extend?

A text or an email. That’s it. No new lease, no re-authorization on our end, no re-listing the property. We flag extension dates before authorization lapses so nothing falls through the cracks, and we send the paperwork before you have to ask for it. Thirty-, sixty-, ninety-day extensions, we handle them, and the family stays put. The rate stays the same, the home stays the same, and the family doesn’t have to pack a single bag.

What’s included in the rate?

Everything a family needs to live, not just sleep. Every home is fully furnished with real furniture, not staging props. All utilities are included, electric, water, gas, trash. Wi-Fi is set up and the password is posted. Linens and towels are hotel-quality and freshly laundered. The kitchen is stocked with basics: coffee, dish soap, paper towels, trash bags, cookware, and utensils. Washer, dryer, and detergent are in the home. There are no hidden fees, no surprise cleaning charges, no utility caps that catch anyone off guard.

Who do we contact if something goes wrong?

You get a direct cell number. Not a call center, not a chatbot, not a rotating support desk. The same person who set up the placement is the same person who picks up the phone at nine on a Tuesday night when the AC stops working. One point of contact throughout the entire stay. Text or call, same number, same person.

Do you have properties in my area?

We currently operate across Central and West Texas. Our properties are in the Austin area, including Manor and nearby communities, and in Abilene, where we’ve built one of our strongest portfolios serving Dyess Air Force Base families, Hendrick Health travelers, and insurance displacement. We’re growing, and we add homes based on where the demand actually is, not where the brochure looks best. If you’re placing in our coverage area, reach out and we’ll tell you what’s available today.

Still have questions?

Just call us.

We don’t have a FAQ page behind a login or a chatbot. Text or call, same number, same person. If we can help, we’ll tell you. If we can’t, we’ll tell you that too.

The best placement call is the short one. You tell us who needs a home, we tell you what’s open, and the family has keys the same day. House rule, RoGi Properties